Refunds & Exchanges

We are happy to refund or exchange your purchase within 14 days should you not be entirely satisfied with your products.

 Please ensure goods are:

  • Unused/unworn, in the same condition you received it
  • In its original packaging 

Please notify AURA EVE ( should you request a refund or exchange within 5 days of the purchase date.

Please note: Sale items are non-refundable. Sale items can be returned for either an exchange or gift voucher valid for 12 months. 

Postage and handling costs will not be covered by us for the return of exchange of goods. Shipping back to us is your responsibility so please make sure you post via a trusted method. AURA EVE is not responsible for packages should they not reach us. Please retain your proof of postage.

Please ensure a self-addressed prepaid satchel is enclosed if you wish to exchange an item. 

If you would like to return, please email




We offer a 90 day replacement warranty on all items. Please contact us at with your full name, order number and images of any faulty items.